GENERAL TERMS OF SALES

These general terms of sale apply to any use of and all orders placed on the website www.enled.it and related addresses (hereinafter the Website) of ENGI SRL (via Cassola 60 36027 Rosà –VI- VAT number IT 02640530248 tel. 0039 (0)424/582534, fax 0039 (0)0424/587185 e-mail: info@enled.it) for the purchase of products to be shipped to Italy and UE countries (hereinafter the Products). By placing an order, you confirm your agreement to these terms of sale, which take precedence over all previous versions or any specifications made by you, including in e-mail correspondence.

ORDER ACCEPTANCE

By confirming your order, you are placing a firm order (Italian Legislative Decree n.206/05 ). The order becomes firm for ENGI SRL when the payment is validated and the order is recorded.

PRODUCT OFFERING

The Products are presented in accordance with legal regulations and are as accurate as possible.

There may be differences between the Products shipped and those shown on the Website or in the catalogue, primarily for handcrafted Products, each of which is unique, and Products for which technical or technological modifications have been made. You may not cancel your order or refuse delivery due to such differences, provided that they do not affect the essential features or quality of the Products. However, we cannot guarantee that the colour you see on the Website or in the catalogues matches the product colour, as the display of the colour depends in part upon the browser and monitor you are using. ENLED by ENGI SRL cannot be held liable for inaccuracies in the photographs on the Website.

For countries belonging to the EEC, prices indicated include VAT; for all other countries VAT is excluded. Product prices can be found in the website product catalogue and are updated regularly.

Prices are subject to change without notice.

If not specified, prices do not include lamps and drivers.

If lamps or drivers are included, Customer, during installing, should check they correspond to correct feeding.

Prices do not include installation, special packing, insurance or any sales, user, excise or similar taxes. Applicable sales tax is separated itemized.

ENGI SRL is not responsible for damages to people/things caused by a wrong product’s installation by Customer or other technical personnel.

PAYMENT

Payment shall be made in euro . The full price must be paid at the time of order, by credit card, paypal, bank transfer.

Payment can be made by Credit Card or PayPal. We accept the following credit cards: Visa, Mastercard, Maestro, Postepay, Diner's Club, American Express (ssl).
PayPal is a secure payment method which allows you to pay for your articles quickly without having to share your bank details with retail websites. You just have to provide your details when you create your PayPal account. They are then encrypted and secured for good. If you already have a PayPal account, you can use it on our website to pay for your purchases quickly and completely securely. If you do not have a PayPal account, you can still opt for this payment method. When the time comes to pay, you will be redirected to a PayPal page where you can enter your bank details (and choose whether to create a PayPal account or not).:

Bank draft
Orders are processed only after payment is confirmed.
Our bank details are as follows:

Beneficiary: ENGI SRL
Bank: BANCA DI ROMANO E SANTA CATERINA, AGENZIA DI ROSA’
Iban: IT61 A 08309 60690 008000022669
Swift: CCRTIT2T80A

The choice of payment method is made at the end of the on-line purchase process, in a window titled "Payment Method". 

On-line credit card transactions are made by virtual C/C terminal. The whole payment process is carried out on secure WEB servers via https with SSL protection protocol and 128 bit coding.

The data entered during this step are solely visible by the bank, nobody else will be able to acquire the credit card number.

Privacy in on-line transactions is therefore greater than any traditional shop, where the credit card number is indicated on the slip that the shop keeps as a receipt.

Payment “cash on delivery” is only accepted for deliveries within Italy.

CANCELLATIONS

Cancellations requests must be received in writing and will be considered on case-by case basis for approval.

DELIVERY

Your order may be delivered by carrier or parcel service. The type of shipping will be specified when you place your order.
Important notice: before signing for the shipment, you must check for damage, missing items, defects or other non-compliances. This includes checking the condition of the packaging, the number of packages, and the quantities, references, condition and features of the Products.

If you wish to file a claim, you must contact the ENGI SRL

For the claim to be valid, you must:

  • Indicate the specific problems involving damaged or missing items on the delivery packing slip. General statements such as “subject to unpacking” are insufficient.

  • Send your claims in writing by registered letter with return receipt to ENLED by ENGI SRL via Cassola 60 36027 Rosà VI Italy.

  • Send your claims in writing by registered letter with return receipt to the shipper within 3 days following delivery, not including holidays.

You must send a copy of the claim to ENLED by ENGI SRL within the same timeframe to info@enled.it .

You must be able to provide proof that the claims are true and allow ENGI SRL and its shippers, or any other persons authorized by them to inspect the items. You must not intervene or allow third parties to intervene.

If your claim is accepted, the defective Product will be exchanged, or refunded if the Product is not available in stock or from our suppliers. The Product being returned must be handed over to ENGI SRL shippers in perfect condition, in its original packaging, with all of its accessories. No returns will be accepted without the prior agreement of ENGI SRL

At the time of delivery of the goods, the customer is required to check the number of packages delivered to ensure this corresponds to that indicated on the transport document and that the packaging has not been tampered with, i.e., the closing tapes have not been altered. In case of tampering and/or breakages, the customer must immediately dispute the shipment and/or the delivery by indicating “RESERVATION TO CHECK GOODS” on the delivery document received from the courier or other operator. Unless such wording is indicated, ENLED by ENGI srl disclaims liability for any damage caused by the carrier. The customer must subsequently notify any damage within 78 (eight) days from receipt of goods. Once this seven-day period has passed, ENGI SRL shall no longer deem itself responsible for any damage suffered by the goods during transport. Photos of the Products must be made with their original packing. We can not accept any claims for installed lamps.

PRODUCT RETURNS

In the event that a purchase contract is stipulated outside the business premises, the sale in question shall be subject to Italian Legislative Decree No. 21 of 21 February 2014, which allows the purchaser to exercise the right of withdrawal. Therefore, in this case, distance purchases made by telephone or via Internet are regulated by this decree.
This applies to individuals (consumers) acting for purposes that may be considered unrelated to their business activities. Therefore, purchases made by dealers and companies are excluded.
Consumers have the right to exercise the right of withdrawal within 14 days of receipt of the goods. This can be done by returning the purchased goods to the seller, who in turn will reimburse the price of the returned goods.
The right of withdrawal is not applicable to products sold by ENLED by ENGI SRL if specially ordered by the customer. Shipping costs and any bank costs are not included. Shipping costs to return goods are the purchaser's liability. This regulation does not apply if the purchase is under 200 €.
Make sure you have the following information on hand to communicate to ENLED by ENGI SRL in case of partial cancellation:

  • article code(s);

  • bank details for the bank transfer (IBAN).

  • contact the Administrative office of ENLED by ENGI SRL to obtain the “Return Merchandise Authorisation” (RMA) number. Send – by fax – a written and signed declaration of your intention to exercise the right of withdrawal (n. +39 0424-587185, info@enled.it). This declaration should contain all the details and requests specified above (including any authorisation to credit the amount to a bank account made out to third parties). Pursuant to annex A of Legislative Decree No. 21 of 21/02/2014.

On obtaining the RMA number, carefully pack the merchandise in its original packaging and cellophane to protect it from any damage, writing or affixing of labels. Note down the RMA number in a clearly visible position on the parcels to be sent. Request from ENLED by ENGI SRL the address for sending the merchandise. Returned merchandise must be sent to ENGI srl’s warehouse and shall only be accepted by our warehouse if sent via express courier and insured for the total amount of the purchase price.

If the aforesaid RMA procedure is executed correctly, and if it is verified that the merchandise is completely intact, ENGI srl shall credit the customer with the amount paid, within 14 working days from receipt of the merchandise. Goods shipping costs, thanks to the ‘Satisfied or fully refunded’ offer, will be fully refunded. (art. 5, paragraph 6, of Legislative Decree No. 185 of 22 May 1999.) Attention: any merchandise returned without a RMA number shall not be accepted by the ENGI SRL. Engi srl shall not be held liable for any damage caused during delivery of the merchandise to their warehouse.


COMPLAINTS

We give Customers our utmost attention. If we do not maintain the high standards that were established, we would like our customers to communicate this to us. Your feedback gives us the opportunity to continue to improve our products and services. In order to resolve any complaints as quickly as possible, please attach all the contact details and any other information deemed necessary. Please send any complaints to the following address: info@enled.it

Please indicate:

  • Name and surname, telephone number(s) including area code

  • Order number (in case of reference to an order)

  • A clear description of the complaint

  • Information on how the matter can be resolved

PRODUCT WARRANTY

ENLED by ENGI SRL warrants to purchaser that its products have been carefully manufactured and inspected to be free of defects of workmanship and materials when installed and used as intended. Any abuse or misuse contrary to normal operations shall avoid this warranty.

All products sold by ENGI srl are covered by the manufacturer’s standard warranty and a 24 month warranty for conformity defects under Law Decree 24/02. The manufacturer’s standard warranty is supplied following the procedure illustrated on the warranty certificate inside the product’s package.

The 24 month warranty under Law Decree 24/02 applies to products having conformity defects, so long as the product is used properly, respecting its prescribed use and as indicated in the technical documentation included. This warranty is restricted to private consumers (individuals who buy goods for any use not related to their professional activity, in other words anyone who places an order without indicating a VAT code in the order form).

In the event of a conformity defect, ENLED by ENGI SRL will restore the product conformity either by repair/substitution, a price rebate, or even cancellation of the purchase contract. The customer must send the goods to the ENLED by ENGI SRL warehouse by prepaid shipment. In the event that, for any reason, it is not possible to supply the customer a product under warranty (i.e. by repair or substitution), ENLED by ENGI SRL shall, on their sole discretion, return the full sum paid or otherwise substitute it with an equivalent or better product. If, as a result of the intervention of an Authorised Service Centre, the fault does not correspond to a conformity defect under DL 24/02, the customer shall be charged any control and repair costs required by the Authorised Service Centre, as well as any transport costs that may be sustained by ENLED by ENGI SRL

This warranty does not cover:

  • Any damage to the Product resulting from normal wear and tear, given its nature, function, composition and price;

  • Slight differences in the Products as defined in article ”product offering”.

  • Products exposed to excessively heavy use, specifically involving other than private use.

  • Any damage to the Product resulting from improper installation, storage, or assembly (non-compliance with assembly instructions), improper maintenance, misuse or use not in compliance with the technical or use specifications (non-compliance with maintenance and care instructions), modifications or repairs made by you or a third party, damage caused by other objects (heavy television placed on a unit not designed for this purpose), outside events such as accidents, shocks, fire, vandalism, water damage, natural or artificial light (discoloration) natural catastrophes or bad weather.
     

LEGAL NOTES

All content and information found in the website www.enled.it is protected by copyright laws. Hence, nothing may be copied, modified, resold or used for profit or any other purposes, not even partially. Content published on www.enled.it may not be repeated in other Websites, mailing lists, newsletters, paper magazines or other supports without the prior written permission of ENGI SRL. Texts supplied in electronic format may only be reproduced for personal, not commercial, use and as long as the source is mentioned. Graphic and html elements in the website www.enled.it must be considered the sole property of ENGI SRL. Websites using the ENLED by ENGI SRL logo or other distinctive signs are not always authorised to do so; in any case, their use does not make the website using them an official one.

PLACE OF JURISDICTION AND COMPETENT COURT

Any disputes relating to the application, execution, interpretation and violation of the purchase contract stipulated online via the www.enled.it website is subject to Italian law. For any matters not expressly stipulated in this agreement, refer to the combined provisions of legislative decree number 50 of 15 January 1992 and legislative decree number 185 of 22 May 1999. The Court of Vicenza (Italy) shall be competent court for any disputes between the parties concerning this contract.